Frequently Asked Questions
Here are answers to customers’ most frequently asked questions about my products, design work, and services. If you don’t see your question, please send me a message!
What colors do you offer?
I have a wide array of colors available for 3D printed products. You can see my color gallery here.
How quickly will my order ship?
Fulfillment time depends on demand. I fulfill orders in the order I receive them. My fulfillment window for 3D printed goods is around 1 week, usually less. You can see the current order queue here.
Do you ship to the EU?
With the recent introduction of the GPSR, it's pretty much impossible for microbusinesses like mine to comply with the regulations. I don't have any employees, I make all of my products to order, and I simply can't afford the cost of paying a Responsible Person and working with safety testing regulators to certify my products. Until exemptions or other provisions are introduced for microbusinesses, I'm not able to ship to the EU.
Do you do custom work and commissions?
Yes! I can do everything from custom vector icons to fully-fledged corporate websites. I also offer custom colors for my 3D printed products and modifications such as adding text or logos.
Check out what options I have available for commissions here.
Can I get a bulk discount?
Some of my more popular products have bulk options built in. For others, please contact me for details. Bulk discount amounts will depend on your order quantity, and large bulk orders will have a proportionally longer fulfillment time. I’m not able to do rush bulk orders since my 3D printers only print so quickly, so please plan ahead.
When will I be charged for a pre-order?
I don’t collect any money from pre-orders until I’m ready to ship the product. If I have to cancel a pre-order for any reason, you won’t be charged at all.
When will my pre-ordered product ship?
I try to be as transparent as possible when it comes to information about pre-orders. I keep product pages up to date with the latest information, and do my best to send out emails to all pre-order customers with any new information. If you have a specific question about your pre-order’s estimated delivery date, please send me an email. I do my best to respond to messages within 24 hours.